Rustic Barrels & Events (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

We collect personal information you provide to us directly through our enquiry form, by email, by phone or in person. This typically includes:

• Your name
• Email address
• Phone number
• Event date, location and details
• Any other information you choose to share when requesting a quote or service

We do not collect sensitive information (as defined under the Privacy Act) and we do not knowingly collect information from children.

How we use your information

We use the personal information you give us only for the purpose for which you provided it — primarily to:

• Respond to your enquiry and provide a quote
• Confirm bookings and arrange delivery and collection of hired items
• Issue invoices and process payments
• Communicate with you about your event or order
• Comply with our legal obligations

How we store your information

Enquiry form submissions are captured by Tally (our form provider) and emailed to us. Email correspondence is held in our Google Workspace account. Booking details are recorded in our standard business records.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure, including the use of password-protected accounts and reputable third-party services.

Who we share it with

We do not sell, rent or trade your personal information. We may share limited information with:

• Service providers who help us operate our business (such as our form, email and payment providers)
• Government or regulatory authorities where required by law

Some of our service providers may store data outside Australia. Where this is the case, we take reasonable steps to ensure those providers handle personal information consistently with the APPs.

Cookies and analytics

Our website uses Google tag and Google Analytics to understand how visitors use the site. These tools may set cookies on your device that record anonymous information such as your approximate location, device type and pages visited. This information helps us improve our website. You can disable cookies in your browser settings at any time.

Accessing and correcting your information

You can request access to the personal information we hold about you, or ask us to correct it, at any time. Contact us using the details below.

Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first using the details below and we will investigate and respond. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the “Last updated” date shown at the top.

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